Call us on: 01787 389101

Cancellation Policy

CLIENT NOTICE

Head Quarters Hair Design strive to offer our valued clients the ultimate experience in hairdressing.

Due to high demand and the nature of our business we politely inform you that we require 48 hours’ notice for any changes to an appointment; this includes cancellations, rescheduled appointments and on the day service changes. Any changes with less than 48 hours’ notice will be subject to a fee.

Whilst we understand sometimes schedule adjustments are necessary, your appointment is reserved especially for you. Please understand that when you cancel, reschedule, or change your service last minute we miss the opportunity to fill that time with one of the clients on our waiting list.

 

FEES

Cancellation and Rescheduling fees
A fee will be applicable to any appointments cancelled or rescheduled with less than 48 hours’ notice. The total amount chargeable will be calculated from the entire service price – please see below.

  • Less than 48 hours’ notice a 50% surcharge will be applicable.
  • Less than 24 hours’ notice a 100% surcharge will be applicable.
  • ‘No shows’ will be charged 100% of the reserved service amount.

Service changes
We have noticed an increase of clients changing their required service upon arrival to the salon. Any changes will have an impact on our staff as they will not have enough notice to book/move appointments. We respectfully ask you to give us 48 hours’ notice for any service changes, failure to do so will result in a fee – please see below.

  • Less than 48 hours’ notice 50% fee of the service you have altered will be applicable.
  • Less than 24 hours’ notice 100% fee of the service you have altered will be applicable.


APPOINTMENT CONFIRMATION & REMINDERS

As a courtesy, we confirm your appointment by email the day it is booked then follow with a reminder email 48 hours’ in advance to your appointment. However, if we are unable to reach you, please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and fees.

 

Thank you for your continued loyalty.

Head Quarters Hair Design.

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